HELP FOR ONLINE SHOPPING

HOW TO MAKE A PURCHASE?

In THE CHAOS, making an online purchase is simple. Just follow these steps, and in no time, you’ll be enjoying your order:

  1. Explore our store: Browse through our product categories and find the pieces you love the most.
  2. Add to cart: When you find a product you want to purchase, select the size and click “Add to cart.”
  3. Review your cart: Click on the shopping cart icon to view the products you’ve selected. If you wish, you can adjust the quantities or remove an item.
  4. Checkout process: Click on “Proceed to checkout” to complete your purchase. If you don’t have an account, you can create one at this step to make future purchases easier.
  5. Payment method: Choose your preferred payment method.
  6. Confirmation: Once the payment is completed, you will receive a confirmation of your purchase with the details of your order.

HOW TO PLACE AN ORDER AS A GUEST?

If you prefer not to create an account, you can make your purchase as a guest. You will only need to provide the necessary information for shipping and payment. You’ll receive a confirmation email with your order details, and that’s it!

WHAT SHOULD I DO IF I NEED TO MODIFY OR CANCEL MY ORDER?

If you want to make any changes to your order after placing it, contact us as soon as possible at info@thechaos.es. We will do our best to assist you, although once the order has been processed, we won’t be able to make any modifications.

WHAT ARE THE SHIPPING COSTS?

Shipping is free for the Iberian Peninsula, the Balearic Islands, and European Union countries. If you’re interested in purchasing a product from our store and live outside these territories, contact us, and we’ll find a way for you to buy and receive your product.

HOW CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive a tracking number so you can track the status of your shipment in real time. You can check your order status at any time.

WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED OR INCORRECT?

We’re sorry for any inconvenience. If your order arrives damaged or incorrect, please contact us as soon as possible. We will guide you through the steps for returns or exchanges and ensure the issue is resolved promptly.

WHO ARE WE?

THE CHAOS is a brand designed for bold, creative women who are passionate about fashion. We help you enjoy a unique shopping experience with products carefully selected for style, comfort, and quality. If you have any questions, don’t hesitate to contact our customer service team.